TERMS AND CONDITIONS

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

RETURN & REFUND POLICY

No Refund. Exchange & Store Credit Only within 7 Days of the purchase. or from the time of the arrival of your item.

• LIQUIDS & PODS

Unfortunately, we are unable to offer any kind of return, replacement or compensation for bottled liquids as taste differ for each individual and how the flavor reflects on their palette.

• DISPOSABLES

All Disposables purchased in person at the store locations will have to be tested at the store after the purchase. If defective it will be exchanged or refunded right away. For online orders, a video needs to be sent to info@royalvape.ca showing the disposable vape not working, no light flashing.

• DEVICES

Exchange on unopened / unused Devices only

No return on batteries

Returns: Customers are responsible for the cost of the returned items. Unless defective or a mistake made by Royal Vape, in that case, Royal Vape will provide shipping labels to cover the charges.

Warranty Policy : 30 Days Warranty from the date of the purchase on Devices & Accessories - Defective only & Not Damaged devices.

 

SHIPPING POLICY

 

Online Orders will be processed right away within 10am - 930 pm Pacific time & shipped the next morning to your destination .

CANADIAN ORDERS:
Free shipping on  Canadian orders $99.00 CDN and over
for orders below 99.00 ,your cost of shipping will be calculated at checkout based on shipping service,  your destination,  and the size of your order.



Customers are responsible for the cost of the returned items. Unless defective or a mistake made by Royal Vape, in that case, Royal Vape will provide shipping labels to cover the charges.

Privacy Policy

This privacy policy sets out how Royal Vape uses and protects any information that you give Royal Vape when you use this website. Royal Vape is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Royal Vape may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• Name
• Contact information including email address
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers
• For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other
• information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

Right to Use / Consent to Access

Royal vape voluntarily complies with all international regulations surrounding the use, distribution, and production of E-Liquid types products. As laws are subject to change in a region by region basis, your use of this website implies that you are doing so legally and in accordance with the laws of your region. Additionally, Royal Vape maintains a strict policy of “19 and Older” for both the usage of this web site, ordering, and the using of any Royal Vape ‘s Products. You use or ordering from this website is your digital signature that you are above the age of 19, and are legally entitled to use this products in your region.

 

Copyright

The entire content included in this site, including but not limited to text, graphics and code is copyrighted as a collective work under copyright laws, and is the property of Royal Vape, Individual works within the collective work includes have been licensed for use to Royal Vape or are subject to the laws governing GPU licenser. Aside from printing hard copy portions of this site for the sole purpose of placing an order with Royal Vape or purchasing Royal Vape products, no portion of this website may be duplicated, saved or distributed without the express written consent of Royal Vape.

 

Promotional Material Exemption

Occasions may arise where retailers, promotional partners, forums, vendors and others may seek to reproduce portions of this website for promotional purposes, as we had to buy licenses for much of the graphic design on this website, we grant permission to reproduce anything from this website.

 

Trademarks

All trademarks, service marks and trade names of Royal Vape used in the site are trademarked property or registered trademarks belonging to Royal Vape.

 

Warranty Disclaimer

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Royal Vape disclaim all warranties. Additionally Royal Vape does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that defects or errors will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Royal Vape does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

 

Limitation of Liability

Your use of the Royal Vape products indicates your acceptance of personal liability and responsibility for any and all effects, side effects, or occurrences related to these products. This includes but is not limited to the proper handling, storage, and use of these products for the protection of yourself and others. Royal Vape shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Royal Vape has been advised of the possibility of such damages, such advisement shall be construed as factual until proven factual and until such time, Royal Vape reserves the right to sell products to persons only under the condition that they assume any and all liability associated with use, storage, transport, or inappropriate use of these products.

 

Typographical Errors

In the event that a Royal Vape product is mistakenly listed at an incorrect price, Royal Vape reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Royal Vape reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Royal Vape shall issue a credit to your credit card account in the amount of the incorrect price.

 

Right to Refuse Service

Royal Vape reserves the right to refuse service to any person for any reason, with or without notice, with or without cause at any time. Additionally, Royal Vape reserves the right to block or ban any IP address, any credit card, any shipping address, and any person from the website for any reason at any time at the sole discretion of Royal Vape. Additionally, Royal Vape also reserves the right to permanently delete any member account, and block said person from re-establishing access to the website. Additionally, Royal Vape reserves the right to substitute a refund or account credit in direct exchange for products ordered by a person to whom service has been refused before or after the time of refusal of service.

 

Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Royal Vape without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

 

Notice

Royal Vape may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Royal Vape.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Royal Vape or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

 

Participation Disclaimer

Royal Vape does not and cannot review all communications and materials posted to or created by users accessing the site, or on sites linked to from this site and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Royal Vape is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site or sites to which this site links to. However, Royal Vape reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Royal Vape in its sole discretion.
Indemnification

You agree to indemnify, defend, and hold harmless Royal Vape its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from the use or misuse of Royal Vape products as well as any all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from the violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

 

Third-Party Links

In an attempt to provide increased value to our visitors, Royal Vape may link to sites operated by third parties. However, even if the third party is affiliated with Royal Vape, has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Royal Vape These linked sites are only for your convenience and therefore you access Royal Vape seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work). Additionally, without exception, Royal Vape reserves the right to remove any outbound link from this website at anytime for any reason.

 

Terms Status and Updating

Royal Vape  reserves the right to update these terms at anytime with or without notice. In all cases, the current most terms and conditions of use shall be construed as the governing policy